This Privacy Notice describes the privacy practices of Darden Corporation, our affiliates and brands, including:
This Notice applies to personal information we collect from or about you during your visits to our websites, mobile applications, social media pages, or other digital channels, via your in-restaurant interactions with us or in-restaurant devices owned or controlled by us, or when you otherwise interact with us (collectively, the “Services”). It also describes how we use and disclose personal information, how we protect it, and your choices relating to your personal information.
The terms “we,” “our,” and “us” in this Notice refer to Darden, as the controller of personal information, together with its family of companies. It's important to know that our websites or mobile apps may link content or sites operated by third parties not controlled by Darden or covered by this Notice. We recommend that you check the privacy statements of other sites you visit before providing any personal information. Please note as well that this Notice may not encompass the privacy practices of a Franchised Operator or Licensee of a Darden restaurant, Domestic or International, which are independently operated businesses. Lastly, additional notices and policies may apply to other relationships you may have with us. For example, we have a separate notice for Darden team members and job applicants, as well as a separate privacy notice for current and prospective franchisees.
By using our Services or otherwise providing personal information to us, you agree to our Terms of Use | Olive Garden Italian Restaurant and our privacy practices as described in this Notice.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated.
We may collect Personal Information about you in a variety of ways depending on how you interact with our restaurants, websites, mobile applications, or other Services. For example, we may collect Personal Information directly from you, from devices you use to access our Services, and from other sources, such as our affiliates, service providers, and other parties. The following chart provides more detail on the categories of Personal Information we collected within the past 12 months, the purposes for which we collected this information, and the categories of sources from which we collected it:
| Category of Personal Information | Categories of Sources | Purposes for Collection |
|---|---|---|
Identifiers and Personal Records, including name, address, phone number, email address, unique personal identifier, online identifier, IP address, account name, date of birth, drivers license, state identification and other identifiers; credit card number, debit card number, or other financial information. This category includes information described in Cal. Civ. Code § 1798.80(e). Username and password combinations may be classified as Sensitive Personal Information under some state privacy laws. Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Directly from you Our business partners and affiliates Technologies in use on our Services (such as cookies, pixels, and other tracking technologies) Created by us (for example, if we create records pertaining to you, provide you with a login or user ID, or otherwise generate information linked to you) From your friends and family Service providers that help us to run our business Third Parties such as analytics providers, social networks, advertising networks, data brokers, and internet service providers | To provide our Services to you (for example, processing your orders, establishing a guest record of you, setting up rewards and other accounts, or creating log in credentials for you) To process and collect payments for goods and services. To communicate to you (for example, about purchases, transactions, special events, programs, rewards, surveys, contests, sweepstakes, and other offers or promotions) For research, analysis and development, including to maintain and improve our products and Services, for auditing, and for other related business purposes To better serve you, including creating and delivering personalized content and experiences For marketing, advertising, and promotions To provide customer service, including responding to your requests, feedback, questions, and comments |
Demographic Information, including date of birth, marital status, family structures, educational levels, employment status, household income and dwelling, characteristics of protected classifications under state or federal law, such as gender, and military status. | Directly from you Our business partners and affiliates Service providers that help us to run our business Third Parties such as analytics providers, social networks, advertising networks, data brokers, and internet service providers | We may collect this information to facilitate targeted communications about products and services to you and to judge the effectiveness of our marketing campaigns. |
Internet or Other Electronic Network Activity Information, including browsing history, search history, and information regarding your interactions with our websites, applications, or advertisements. | Technologies in use on our Services (such as cookies, pixels, and other tracking technologies) Service providers that help us to run our business Third Parties such as analytics providers, social networks, advertising networks, data brokers, and internet service providers | To provide our electronic Services to you For research, analysis and development, including to maintain and improve our products and Services, for auditing, and for other related business purposes To better serve you, including creating and delivering personalized content and experiences For marketing, advertising, and promotions |
Geolocation Data, inferred from your IP address or mobile device location, which may include precise geolocation information (radius < 1,850 ft.), a category of Sensitive Personal Information under some state privacy laws. | Technologies in use on our Services (for example, when you enable geolocation sharing with our mobile applications) | To assist you in locating a restaurant near you, facilitating mobile ordering and curbside to-go orders, or supporting other similar features or functionality For research, analysis and development, including to maintain and improve our products and Services, for auditing, and for other related business purposes To better serve you, including creating and delivering personalized content and experiences For marketing, advertising, and promotions |
Audio/Video Information, including closed-circuit audio/video and audio/video collected when you interact with us by phone or videoconferencing. | Directly from you | To provide customer service, including responding to your requests, feedback, questions, and comments To provide safe and secure facilities and to ensure quality For research, analysis and development, including to maintain and improve our products and Services, for auditing, and for other related business purposes |
Professional or employment-related information | Directly from you | To facilitate your interactions with us as a vendor or other business contact For our Privacy Notice for Team Members and Applicants, please click here. For our Privacy Notice for Franchisees, please click here. |
Inferences reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Derived from other categories of Personal Information we collect Service providers that help us to run our business Third Parties such as analytics providers, social networks, advertising networks, data brokers, and internet service providers | We may collect information regarding what products or services may interest you, your predicted attachment to your purchased products, and your likelihood of dining with multiple restaurant Brands. To better serve you, including creating and delivering personalized content and experiences For marketing, advertising, and promotions For research, analysis and development, including to maintain and improve our products and Services, for auditing, and for other related business purposes |
We may also collect, use, and disclose Personal Information as required by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, investigate, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or for other purposes described in any other privacy notice or with your consent. Additionally, we may use and disclose Personal Information to third parties in connection with a sale, assignment, merger, reorganization, or other corporate transaction relating to all or part of our business.
We may collect your Personal Information using cookies, pixels, software development kits, and other similar technologies (collectively, “Tracking Technologies”) to collect and store information about your interactions with our websites and mobile apps, including information about your browsing behavior. In general, we use Tracking Technologies as follows:
Our Services use first-party Tracking Technologies as well as Tracking Technologies supported by our service providers and third parties, such as advertising partners. Here are more details on some of the main Tracking Technologies we use:
Our Services may include online chat features to assist with answering questions and providing you with relevant information. When you participate in an interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using an online chat feature, you understand that our vendors may process the information obtained through the chat feature in order to provide services on our behalf.
We will retain your Personal Information for the purposes for which the information was collected, as outlined in this Notice, and to the extent necessary to manage your relationship with us, personalize and improve your overall customer experience, and to comply with our legal obligations, resolve disputes, and enforce our agreements or rights. The length of retention may vary depending upon factors such as:
The types of third parties to which Personal Information is sold or shared are third-party advertisers and some analytics vendors. The purposes for which we sell/share this information include showing you relevant ads while you browse the internet or use social media; marketing, advertising, certain types of analytics, or similar purposes. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age. We do not sell or share Personal Information we obtain for text messaging programs (including opt-in consent data) with any third parties for those third parties’ own marketing purposes. If you would like to opt out of targeted advertising, sales or sharing of Personal Information, please see Your Choices, below.
Please note that if you opt-out of our promotional emails, we may still send you email messages related to your account or any Services you request from us. Unsubscribing from our promotional emails will not affect the level or quality of service we provide to you.
You may have additional privacy rights under the law of the state in which you live. This section describes the rights of consumers in California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia (collectively “Covered States”), as well as California vendors, franchisees, prospective franchisees and other business contacts. We maintain separate notices for California employees and job applicants.
To exercise any of these rights, please submit a request through our Consumer Privacy Rights webform or call us at 1-888-467-4123. Please note that we may need to authenticate your identity before your request can be processed. For authentication, you will be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records. In some states and for some types of requests, you may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above. We will not discriminate against you if you choose to exercise any of your privacy rights under the Covered State privacy laws.
Right to Know: You have the right to know what Personal Information we have collected about you, which includes:
Right to Delete Your Personal Information: You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions. Where we use deidentification to satisfy a deletion request, we commit to maintaining and using the information in deidentified form and will not to attempt to reidentify the information.
Right to Correct Inaccurate Information: If you believe that Personal Information, we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Opt Out of Sales and Sharing of Personal Information: You have the right to opt out of the sale of your Personal Information, and to request that we do not share your Personal Information for cross-context behavioral advertising. For more information on how to use this right, please click here.
Right to Limit Use and Disclosure of Sensitive Personal Information: We do not use Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.
Right to Access and Data Portability: You have the right to confirm whether we are processing your Personal Information, to access your Personal Information, and to obtain a copy of certain Personal Information in a portable format. Delaware consumers may request a list of categories of Personal Information that were disclosed to third parties. Similarly, Oregon consumers may request a list of third parties to whom their Personal Information was disclosed.
Right to Delete: You have the right to request that we delete your Personal Information, subject to certain exceptions. Where we use deidentification to satisfy a deletion request, we commit to maintaining and using the information in deidentified form and will not to attempt to reidentify the information.
Right to Correct: You have the right to request that we correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and our purposes for processing it.
Right to Opt Out: You have the right to opt out of the following uses of your Personal Information: (a) targeted advertising; (b) the sale of Personal Information; and (c) profiling in furtherance of decisions that produce legal or similarly significant effects concerning your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. We do not sell Personal Information for money and do not profile individuals in furtherance of decisions that produce legal or similarly significant effects under applicable state privacy laws. For information on how to opt out of targeted advertising and/or non-monetary “sales” of Personal Information, please click here.
Right to Appeal: Sometimes we are unable to process requests relating to your Personal Information, in which case, your request will be denied. If we previously denied your privacy rights request and you believe we denied it in error, you may appeal for reconsideration of your request here Consumer Privacy Rights.
Our uses of Personal Information are not sales under Nevada law. If you have any questions or if you would like to receive notice by email in the event we should engage in “sales” of Personal Information under Nevada law in the future, please submit your request here Do Not Sell or Share My Personal Information or call 1-888-467-4123.
Summary: We offer rewards and benefits to those who choose to sign up for certain types of promotions, including our eClub. Participation in our eClub requires you to provide some Personal Information to us, such as Identifiers, Personal Records, Commercial Information, Demographic Information (e.g., date of birth), Internet or Other Electronic Network Activity Information, and Inferences. The eClub is designed to keep you up to date on offers, promotions, and news relating to your favorite Darden brands. From time to time, we may offer free food or drinks, coupons, special offers, or other discounts to consumers who sign up for our eClub or other promotions.
Material Terms: Participation in our eClub requires you to create an account and agree to our Terms of Use, which are linked on the eClub sign-up page and within the footer of each brand’s website.
How to Sign Up: You can sign up for the eClub on the participating brand’s websites.
Right to Withdraw: You have the right to withdraw from our eClub and other financial incentives at any time. You may withdraw by calling us at 1-888-467-4123. If you would like to stop receiving our marketing communications, please see the instructions provided here.
Value of Financial Incentive: The value of the benefits provided varies as individuals take advantage of our financial incentive offerings to different degrees. For example, some of our brands provide a free appetizer when you sign up for the eClub, special offers on your birthday, and other special rewards. We estimate that the value of consumers’ Personal Information provided in connection with our eClub and other financial incentives is equivalent to the relevant expenses related to the collection and storage of that Personal Information. Any difference in price or benefits provided to customers who participate in our eClub or other financial incentives is reasonably related to the value of the Personal Information provided, taking account of the fact that the primary purpose of our promotions is to offer discounts and other benefits to our loyal customers.
Certain features on the Services permit interactions between our Services and certain third-party services, such as third-party social networks (“Social Features”). Examples of Social Features include enabling you to share content between our Services and a third-party service; “liking” or “sharing” our content; logging into the Services using your third-party service account; and otherwise connecting the Services to a third-party service (e.g., to pull or push information to or from the Services). If you use Social Features, information you post or provide access to may be publicly displayed on our Services or by the third-party service that you use. Similarly, if you post information on a third-party service that references our Services or brands (e.g., by using a hashtag associated with us), your post may be used on or in connection with the Services or otherwise by us and/or our affiliates. Also, both Darden and the third party may have access to certain information about you and your use of the Services and any third-party service.
From time to time, we may also offer public forums or similar features supporting content you submit, including text, photographs and videos or other file formats that are accessible to the general public. Unless we tell you otherwise, any information you disclose in these areas may become publicly available.
At no cost to you, we take commercially reasonable steps to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Unfortunately, no security system is 100% secure, thus, we cannot guarantee the security of the information you provide to us via the Services.
Our online Services are not directed toward children under the age of 16 and we do not knowingly collect any Personal Information from children under the age of 16. If a child under 16 provides our online Services with Personal Information, we ask that a parent or guardian contact us as described below so that we may promptly delete the information.
Darden is based in the United States, and its collection and use of Personal Information is processed subject to US Data Protection laws. If you access our Services outside the United States, please be aware that Personal Information we obtain about you may be transferred to and processed in the United States or other jurisdictions outside your own, and may be accessed by the courts, law enforcement and national security authorities in those jurisdictions. By using our Services or otherwise providing your Personal Information to us, you acknowledge and consent to the international transfer and processing of your Personal Information as described in this Notice. Please be aware that the data protection laws and regulations that apply to your Personal Information transferred to the United States or other countries may be different from the laws in your country. If you do not want your Personal Information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Services.
We reserve the right to modify this Notice at any time for any reason at our discretion. Any change to this Notice will be posted on our Services and your continued use of our Services shall be deemed your acceptance of any modified terms.
If you have any questions or comments about our privacy practices, or if you need access to this Notice in a different format due to a disability, please send an email to our Privacy team at [email protected] or send a letter to:
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